Every enquiry, structured before it reaches your desk.
A website chat intake and CRM follow-up layer for Malaysian advocates and solicitors; it qualifies enquiries, captures the right facts, and routes matters before anyone responds by hand.
- Capture website enquiries around the clock
- Qualify leads before they reach you
- Route matters by practice area
- Tag enquiries inside a CRM
- Support multiple languages and law modules
- Escalate legal questions to the firm, not the software
The RM1,000 is fully refundable any time before your scoping sitting. After scoping, it is credited in full toward the RM3,500 setup, with the RM2,500 balance payable only at launch.
Talk to us, message CRMBuilt for intake, not legal advice.
Firms rarely lose a matter to a rival; they lose it to a quiet inbox.
The enquiry that is caught, structured, and carried is the one that becomes a matter.
Ask it something hard.
General information draws only from counsel-reviewed sources; anything needing legal judgement is deferred to the firm.
Language
Live assistant. It answers only from advocate-reviewed Malaysian legal content, cites its source, and defers to the lawyer on anything it cannot ground. General information, not legal advice.
Running on the builder’s own practice.
The assistant answering this page’s WhatsApp line is the product. The same intake layer runs live on the firm site of the advocate who builds it; his own firm qualifies its enquiries with the very system on this schedule, conflict question first. Try either before you pay anything.
An AI system your firm actually runs.
One concentrated implementation day: configured to your matters, tested, documented, and handed over. You own it and you operate it; nothing is rented and nothing is a mystery.
- Intake
- Chronology
- Drafting
- Research prep
- Knowledge
- Practice ops
Built once
MYR 24,000
Once. Maintenance optional.
Commercial implementation by Axon Avenue PLT. Not legal advice and not a legal service.
Six modules. Fixed prices. No packages.
A fee schedule, not a bundle; start with the flagship, add only the modules your firm will use.
Client Intake Assistant
The flagship. A structured intake and CRM follow-up layer on your firm's website.
Exactly what you get
- The assistant on your website, around the clock
- 3 practice areas included
- Malay and English included
- Hosting, support, and content kept current
The RM1,000 reserve scopes
- your main practice areas
- the questions the website chat should ask
- which enquiries are prioritised, deprioritised, or escalated
- how leads are tagged inside the CRM
- who receives which enquiry
- full scope in the fee schedule
One-time
RM3,500
Priced against the first month of a filing clerk's salary, for intake that answers at 2am and never resigns.
Monthly · Assistant service
Essential
RM150 /mo
standard volume
Pro · default
RM300 /mo
higher volume, WhatsApp handoff, monthly retuning
Premium
RM450 /mo
high volume, priority tuning
Every tier includes 3 practice areas, Malay and English, hosting and support, and content kept current. The monthly is a review retainer, not a hosting fee: scales, statutes, and practice directions move, and the assistant moves the same week.
The RM1,000 is fully refundable any time before your scoping sitting; after scoping it is credited in full toward your setup, with the RM2,500 balance payable only at launch, once the build is live. A reserved slot is scheduled work; the reserve is a queue position, not a fee.
Choose the monthly tier at scoping; Pro fits most firms.
Works with your existing site; WordPress, Wix, custom, or none.
Practice Area Module
Counsel-reviewed content for one more area of practice, kept current.
Exactly what you get
- Intake flows scoped to the added area
- Counsel-reviewed content for the area
- Routing and CRM tagging for its enquiries
One-time
RM350
per additional area
Monthly
RM50
keeps counsel-reviewed content current
Each area is drafted and reviewed as if opposing counsel will read it. The upkeep is a review retainer, not hosting; when the law moves, the content moves the same week.
Upkeep cancellable on 30 days' notice.
Language Pack
Your intake in another language, counsel-reviewed as standard. One-time.
Exactly what you get
- Interface and intake flows in the added language
- Terminology reviewed against Malaysian legal usage by an advocate and solicitor
- No monthly fee
One-time
RM250
per language, review included
Machine translation is free and reads like it. The fee is for reviewed Malaysian legal usage, and the review is standard because nothing on this schedule ships un-reviewed.
One-time only; no monthly fee.
Consult Booking Engine
Clients book consults against your real calendar; confirmations land on WhatsApp.
Exactly what you get
- Booking against your firm's live calendar
- WhatsApp confirmations to client and firm
- Reschedules and reminders handled
One-time
RM900
Monthly
RM50
upkeep
One saved no-show covers a month of it. The upkeep stands watch over calendar integrations, which break silently when providers update.
Upkeep cancellable on 30 days' notice.
Fee and Scale Estimator
Instant estimates from statutory scales (SRO conveyancing, probate) so enquiries arrive pre-qualified.
Exactly what you get
- SRO conveyancing scale estimates
- Probate and common statutory scales
- Estimates attached to the lead card
One-time
RM1,200
Monthly
RM50
statutory scale updates, optional
It quotes statutory scales, so it must be exactly right; built and checked against the scales by an advocate. Priced under the fee of a single conveyancing file.
Scale updates optional; cancellable on 30 days' notice.
Document Checklist Flows
Clients arrive at the first meeting with the right documents; checklists per matter type.
Exactly what you get
- 3 matter-type checklists included
- Sent to the client after intake
- Checklist status on the lead card
One-time
RM600
for 3 matter types
One-time
RM150
per additional flow
A complete first meeting saves the second; three matter types cost less than the wasted consult round they replace.
One-time only; no monthly fee.
Conflict & Party Pre-Screen
The other side's name, captured before anyone reads the matter.
Exactly what you get
- Opposing and related party names asked for at intake
- Checked against the firm's watch-list before a human opens the enquiry
- Conflict flag on the lead card, with the enquiry held unread
One-time
RM800
Monthly
RM50
watch-list upkeep
One conflict caught before the retainer covers the module many times over. Only intake designed by counsel asks for the other side's name first.
Upkeep cancellable on 30 days' notice.
Intake Analytics Report
One page a month: what came in, from where, and what it became.
Exactly what you get
- Enquiry volume, sources, and practice-area mix
- Response times and the after-hours share
- What converted, what was declined, and why
One-time
RM600
setup and first report
Monthly
RM100
monthly report
You cannot manage intake you cannot see; one page of numbers a month replaces the anecdotes partners argue over.
Cancellable on 30 days' notice.
Full schedule with terms:
PDF · Schedule of feesAxon Avenue PLT · Schedule of FeesPrefer the whole site built around it? Message REVIEW and the studio scopes it with you.
Message REVIEWFrom enquiry to counsel's desk, on rails.
One enquiry, five stages, no manual untangling; watch it move.
Website enquiry
t+0s · enquiry received
Structured intake
t+40s · intake structured
CRM lead card
t+41s · lead card issued
Routed to counsel
t+42s · routed to counsel's WhatsApp
Follow-up
t+24h · follow-up if unanswered
A few things I have built and shipped, end to end.
Answered plainly.
What it does not do
It does not replace a lawyer.
It does not provide legal advice.
It does not, by itself, create a solicitor-client relationship.
It does not decide whether a matter is accepted.
It does not send legal opinions without the firm's review and approval.
Legal questions and risk-bearing decisions are escalated to the firm.
Intake, not advice
This is a website intake and CRM system, built for intake, qualification, routing, and administrative follow-up. It does not provide legal advice; nothing on this page is legal advice.
No solicitor-client relationship
The system does not, by itself, create a solicitor-client relationship. Legal advice and matter acceptance remain with the firm.
Escalation to the firm
Legal questions and risk-bearing decisions are escalated to the firm. Where the intake shares general information, it draws only from counsel-reviewed sources and defers anything needing legal judgement to the firm.
Pricing
All fees are as stated in the Widget Library above and in the schedule of fees, and are confirmed at scoping. The reserve is credited in full toward the setup fee; the balance is payable after scoping, once the build scope is confirmed.
Vendor boundary
Axon Avenue PLT is a technology provider, separate from RLB Advocates & Solicitors. It is not a law firm and does not provide legal services or legal advice.
Trust accounting
Where payment collection is enabled, the subscribing firm remains responsible under the Solicitors' Accounts Rules 1990; client monies pass through the firm's client account.
Publicity
Each deployment is configured to the Legal Profession (Publicity) Rules 2025; under Rule 9 the subscribing firm remains responsible for, and approves, its own publicity before publication.
Data protection
Personal data captured through the intake is processed under the Personal Data Protection Act 2010; the subscribing firm remains the data controller for enquiries received through its own website.
Statistics
Figures cited are from general industry research; they are not a representation or guarantee of results for any firm.
Third-party names
Third-party names are the property of their owners and indicate compatibility, not partnership or endorsement.
Reserve your build slot.
RM1,000 reserves your build slot and is credited in full, with the RM2,500 balance payable only at launch.
The RM1,000 is fully refundable any time before your scoping sitting. After scoping, it is credited in full toward the RM3,500 setup, with the RM2,500 balance payable only at launch.
Reserve now if you have decided. Message CRM to talk it through first; you will reach Naoise, who handles first questions and connects you with Raul.
Prefer to send details first? Tell us about your practice; no obligation.
Built and maintained by Raul Lee Bhaskaran, Advocate and Solicitor · Axon Avenue PLT